• Returns for refund (less shipping) or exchange are accepted on regular priced items if returned within 14 days of our outbound shipment.
  • Returns for store credit or exchange on regular priced items or best offer items can be made if returned 14-30 days of our outbound shipment.
  • Returns must be returned within 7 business days of Return Authorization number issued.
  • Item must be returned in new condition, with no rips, marks, scuffs, stains, odors or other sign of wear. This includes boot bottoms so we suggest you try boots on in a carpeted area. Boots must be returned in original box which is prefered to be wrapped so that no damage is made to the box during shipment; any damage will be subject to a $3.50 fee.
  • A fee may also be charged on returns in which items are damaged, dirty or do not have all original tags intact.
  • Returns on orders with free shipping will have the original shipping label charges deducted from the refund. 
  • Bargain Basement, used and consignment items are final sale.
  • Please email or call 1-810-621-5300 for a Return Authorization number.
  • Unused Returned Saddles will be subject to a 5% restocking fee. Special Order saddles will be subject to a 20% restocking fee. Unused saddles shall have no scuffs,wear marks from leathers, scratches,dirt or horsehair on the underside. Exchanges honored when item is available, otherwise, store credit will be issued.
  • Buyer is responsible for all shipping on return and exchange items.


*Royal Wire products are not included in Free Shipping promotions

*Free shipping service may be shipped UPS or USPS, whichever we feel is more suitable for the item.

*Free shipping service available for orders shipping to the continental USA only.

Errors and Omissions

In the event of product, shipping, or pricing errors, The Wire Horse will work with you to determine a reasonable solution, on a case-by-case, please use or contact form or call us to report any error that may occur.

The Wire Horse reserves the right to cancel and refund orders, and/or transactions that take advantage of obvious product or pricing errors.